Lean service processes with Lean Service
In addition to customer-oriented development of new services, lean and efficient processes are success factors for professional services. With Lean Service, a concept based on Lean Production, we systematically and methodically help slim down and accelerate processes. Lean Service and optimal pricing can significantly boost your services profit.
Service strategy
- Competitive positioning
- developing service strategy and business model
- changing business culture
- adjusting organisation
- performance management
clear goal-setting
Lean Service
- Identifying waste with the 7 Muda
- establishing core processes through the 5K System
- process support
- toolbox with tested methods
lean processes
Service development
- Hybrid, product-specific
- independent services
- systemising development process
- integrating customer’s point of view
- established and innovative development methods
quick development
Service marketing
- Customer experience for customer loyalty and value
- price management and benefit from the client’s perspective
- customisation
- improving service quality
more revenue and clients
Case Studies
Process opimisation for landline customer
Streamlined telecommunications more
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»The biggest challenge is to excite the client.«
Prof. Noriaki Kano, Science University of Tokyo